Web application is available on iPhone and Android smartphones. In that case, you can use it like a normal app by adding it to the home screen from the browser.
In the case of iPhone, open TMate web application (https://app.tmate.jp) from Safari browser and tap the icon surrounded by red line in the image below.
Then press the “Add to Home Screen” button.
If you use Android, please open TMate web application (https://app.tmate.jp) from Chrome browser and press “Add to home screen” in the browser settings to create an icon on the home screen.
The next time you tap the following icon created on the home screen, the TMate web app will be launched.
Once you become a TMate member, you will be able to use the video chat guide provided by the master.
To become a TMate member, tap Login from Menu and tap “Sign up”. Or, if you have a Facebook account, you can log in by tapping the “Sign in with Facebook” button.
Enter your username, your nickname (will be published and can be changed later), your e-mail address and password, and then tap the “Register” button to become a TMate member.
You can find trip information from 3 different ways as below.
1． Find by Map
2. Find in List
3. Find by Schedule
You can see trip list below as sample by tapping “Find in List”.
A trip which has the video chat guide is shown with icon in trip list and with icon on map.
Please select one from the trip list and tap (click) the “Dates and Times” button in the trip overview. And select a schedule from the calendar to book. Currently, only one person can book for one guide service, but up to five people can participate at the same time with an access code issued at the time of reservation.
(As of the trial period now, all guide services are available free of charge.)
If there is no available schedule to book, you can ask the TMate master to send a message in Inquiry if it can be changed to be suitable to your plan. (note: if you receive a message you get an email as notification.)
After you book a guide service, if you would like to communicate with the TMate master you can use “Comments to the reservation” of the reservation trip overview from reservation list. (note: if you receive a message you get an email as notification.)
Before starting video chat guide, please prepare for a headset with a mic wired or wireless. We recommend to use such device to hear well.
To start the video chat guide, tap (click) the corresponding trip from the reservation list and tap (click) the “start guide” button after the reservation confirmed.
When the start time comes, tap (click) the “Start” button on the video chat screen.
The video chat guide consists of a video chat screen, a handout screen, a map screen, and a setting screen. Below we explain how to operate with the sample screen.
Video chat screen
Note: When several people use the video chat guide, only one of them can unmute and send voice by microphone and video. Please be careful.
On the setting screen, you can change it if you change the video quality or when there are multiple camera speaker / microphone connected.
We recommend that you use video quality as standard.
When returning from the video chat screen, tap (click) “back” button.
By tapping (clicking) the “Stop temporary” button, you can come back after it’s stopped.
If you tap (click) the “Completely finish” button, this video chat guide will end and you will go to the review screen.
A trip which has GuideNow! is shown in the trip list with icon below.
Please select one from the trip list and tap (click) “Start GuideNow!” button.
Once TMate Master accepts the application after “Start” button tapped (clicked), the video chat will start.
To end the video chat, tap (click) the “Hangup” button or “Back” button at the top of the page. After that, a review screen will be displayed. Please rate and comment on the content of the guide.
Provide a guide service as TMate Master
In order to become a TMate Master, it is first assumed that you are a TMate Member.
Go to Menu and tap Settings and Account to display the member information entry screen.
Enter your name, zip code, address, and phone number, and tap the “TURN TO TMATE MASTER” button at the bottom of the page.
Please check the contents of the terms and conditions for TMate master, and if there are no problems, tap the “Agree TO START TO PROVIDE GUIDE” button.
You will be notified by email when you become a TMate master member. Please wait until then.