よくあるご質問

Do you have a smartphone application available?

Web application runs under browser is available. Please use Safari browser on iPhone and Chrome browser on Android.
And Android application is also available. Please install it from Google Play Store by searching it with "TMate". iPhone application is under development.

How to be a TMate member?

In order to become a member as a TMate, please tap (click) "Sign up" from the login of the application menu and register as a member.

How to be a TMate Master member?

In order to become a member of TMate Master, please tap (click) the "TURN TO TMATE MASTER" button from "Accout" page under the application's menu. Currently, we will send you a application form by email, so please return it by email or fax after completing it. I will notify you by email when you become a TMate master after it's reviewed and qualified.

Do you charge for video chat guide?

All the video chat guides are currently being piloted and are all free of charge. After this period of operation is over, paid trips may be offered.

How about battery drain by a video chat guide?

Depending on the type of smartphone you have and the duration of use, our tests have confirmed about 2% of battery drain with continuous use for 5 minutes.